After logging in the system displays
Okay, where's the code?
Okay, what code?
There does not appear to be a four-digit confirmation code anywhere on the new documents, the web site, no where.
"Hello, this is Danisha in Colorado. How can I help you?"
Letting the customer know the service representative's location is a nice touch.
As it turns out, the magic four-digit pin is sent on paper to the account address of record. Nothing happens without the code: no automated bill pay, cannot see the account, nothing. Even the phone line feature set has a lock-out:
"Call us back by the 31st if you don't get a code."
One more thing: Spectrum charged for a modem battery backup. The installer had none and in fact said Spectrum no longer gave installation teams such batteries.
"Okay. I can reverse the charge for the battery."
Reasonably decent service.
Battery price appears to have been reversed as of Monday 27 March. Very nice.