2008-11-20

Billing - My Bad

Oops. Didn't have automatic billing set up -- thought I did. I ignored the Oct billing, and now the bill says $70, $35 past due.

Okay, have $35. It's a good service.

The payment system doesn't update the billing system, however. After 3 days, the bill still says I owe $70 (Oct + Nov), but the payment system thinks I owe $35 (Nov only). "Your account will be charged $70 on December 12." Huh?

1-800-ATT-2020. U-verse billing phone tree, get a person. "Your bill will be updated. Don't worry."

Okay, sure.

Automatic billing now enabled. What could go wrong?